Refund Policy

Last updated: January 2025

Money-Back Guarantee

At Stormove, your satisfaction is our priority. We offer a money-back guarantee so you can try our service with confidence and no risk. If you are not fully satisfied with our IPTV service, you may request a refund according to the terms outlined below.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within the first 7 days of your subscription
• You must have contacted our support team to attempt to resolve any technical issues before requesting a refund
• The service must not have been excessively used during the refund period
• The request must be made via email or our contact form

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Requests made after the 7-day guarantee period
• Issues caused by your internet connection or device compatibility
• Failure to contact support before requesting a refund
• Violation of our Terms of Service
• Change of mind after the guarantee period

How to Request a Refund

To request a refund, please contact our support team via email at [email protected] or through our contact page. Include your account details and the reason for your refund request.

Processing Time

Refund requests are typically processed within 3-5 business days. The refund will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear in your account depending on your financial institution.

Contact Us

If you have any questions about our refund policy, please do not hesitate to reach out to our support team at [email protected] or via WhatsApp.